Refund Policy
We strive to provide excellent service and customer satisfaction. This refund policy outlines the circumstances under which refunds may be available for GMB Care services.
Contact for Refunds: info@gmb.care
Refund Eligibility
Refunds may be available in specific circumstances. Please review the scenarios below to understand when you may be eligible for a refund.
Service Not Delivered: If we fail to provide the agreed-upon services within the specified timeframe
- Full refund available (15 days from service date)
Duplicate Payment: If you were charged multiple times for the same service due to technical error
- Excess charges refunded (20 days from payment date)
Service Cancellation: If you cancel services before work has commenced on your case
- Partial refund available (48 hours from purchase)
Non-Refundable Scenarios
The following situations are generally not eligible for refunds. Please review these carefully before purchasing our services.
- Services that have been fully delivered as agreed
- Consultation services that have been completed
- Cases where Google has made a final decision on your profile
- Refund requests made more than 30 days after service completion
- Services cancelled after work has commenced
- Requests based on dissatisfaction with Google’s decisions (which are beyond our control)
Refund Process
If you believe you are eligible for a refund, please follow this process to submit your request.
- Submit Request: Contact us at info@gmb.care with your refund request and order details
- Review Process: Our team will review your request within 3-5 business days
- Decision Notification: You will receive an email with our decision and next steps
- Refund Processing
Approved refunds are processed within 7-10 business days
Important Notes
Processing Time
Approved refunds are typically processed within 7-10 business days. The actual time for funds to appear in your account may vary depending on your payment method and financial institution.
Refund Method
Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.
Documentation Required
You may be required to provide documentation or evidence to support your refund request. This helps us process your request quickly and accurately.
Customer Support
Our customer support team is available to help with any questions about our refund policy. Contact us at info@gmb.care for assistance.
Need Help with a Refund?
Our customer support team is here to help you with any questions about our refund policy or to assist with your refund request.
Please include your order number and the detailed reason for the refund request.